Welcome to Mark Dunn Estate Agency (“we”, “us”, “our”). We are committed to protecting your personal data and respecting your privacy.
 

This Privacy Policy explains how we collect, use, store and protect your information when you visit markdunn.uk, contact us, request a valuation, enquire about a property, instruct us to sell or let a property, or otherwise use our services.
 

1. Who We Are

Mark Dunn Estate Agency
Website: markdunn.uk
Email: mark.dunn@kwuk.com
Telephone: 01392 925671
Office Address:

5 & 7 Teign Street,

Teignmouth,

TQ14 8EB

For the purposes of UK data protection law, we are the data controller of your personal data.

2. What Personal Data We Collect

We may collect the following information:

If you are buying, selling, renting or letting:
 

• Full name

• Email address

• Telephone number

• Postal address

• Property preferences

• Budget / financial range

• Move dates

• Proof of identity (where legally required)

• Source of funds information (where required)

• Tenancy / landlord details

• Viewing history and notes
   

If you contact us through the website:

• Name

• Email address

• Phone number

• Message content
   

Automatically collected:

• IP address

• Device/browser information

• Website usage data

• Cookies and analytics data

​

3. How We Use Your Data

We use your personal data to:

• Respond to enquiries

• Arrange viewings

• Carry out property valuations

• Market properties for sale or let

• Match buyers/tenants with suitable properties

• Manage offers and negotiations

• Progress sales or tenancies

• Carry out legal/AML compliance checks

• Send updates relevant to your enquiry

• Improve our website and services

• Send marketing communications where permitted
   

4. Legal Basis for Processing

Under UK GDPR, we rely on:
 

Contract

To provide estate agency services requested by you.
 

Legal Obligation

To comply with anti-money laundering, tenancy, tax and regulatory duties.
 

Legitimate Interests

To run our business efficiently, market properties, manage enquiries and improve services.
 

Consent

For non-essential cookies and certain marketing emails/texts.
 

5. Property Portals & Lead Sources

We may receive enquiries from third-party property platforms such as:

Rightmove
Zoopla
OnTheMarket
 

Where leads are passed to us, we process that information in accordance with this policy.
 

6. Sharing Your Data

We may share data with trusted third parties including:

• Solicitors / conveyancers

• Mortgage brokers (where requested)

• Referencing agencies

• Inventory providers

• Contractors / tradespeople (with permission where relevant)

• AML verification providers

• IT and website providers

• Property portals

• Regulators or law enforcement if required
   

We do not sell your personal data.
 

7. Identity & AML Checks

Where legally required for property transactions, we may request and process identity documents and source-of-funds information to comply with UK anti-money laundering regulations.
 

8. Marketing

We may contact you regarding:

• New property listings

• Price reductions

• Market updates

• Valuation services

• Relevant agency services
   

You can unsubscribe at any time by contacting us or using the unsubscribe link.
 

9. Cookies

We use cookies to operate the website and analyse traffic.
 

These may include:

• Essential cookies

• Analytics cookies

• Marketing cookies
   

Where required, we will ask for consent before placing non-essential cookies.

Please see our Cookie Policy (Below).
 

10. Data Retention

We retain data only as long as necessary, including:

• General enquiries: up to 24 months

• Applicants / buyers / tenants: while active, then reviewed

• Client transaction records: up to 6 years or longer where legally required

• AML records: as required by law
   

11. Security

We use reasonable technical and organisational measures to protect personal data including:

• Secure website hosting

• Password-protected systems

• Restricted access

• Encrypted communications where appropriate

12. Your Rights

You may have the right to:

• Access your personal data

• Correct inaccurate data

• Request deletion

• Restrict processing

• Object to processing

• Withdraw consent

• Request data portability

• Lodge a complaint
   

To exercise your rights, contact us at mark.dunn@kwuk.com.
 

13. Complaints

If you are unhappy with how we use your data, please contact us first.
 

You may also complain to:

Information Commissioner's Office
Website: ico.org.uk
 

14. Third-Party Links

Our website may contain links to other websites. We are not responsible for their privacy practices.
 

15. Changes to This Policy

We may update this Privacy Policy from time to time. Updates will appear on this page.
 

16. Contact

Mark Dunn Estate Agency
Website: markdunn.uk
Email: mark.dunn@kwuk.com
Phone: 01392 925671